Set clear expectations for students and reduce disputes. Generate a refund policy tailored to your course, timeline, and rules, then copy it instantly.
Refund requests often come from misunderstanding: what’s included, what “access” means, and when a refund can be requested. Clear refund policies create clear guidelines and helps manage customer expectations, which reduces disputes and improves customer satisfaction.
A clear refund policy also helps you protect your business. When customers can request refunds and what they must include is written down, support can resolve refund requests quickly and consistently.
A good refund policy is well-defined. It states eligibility, the timeframe, how to request refunds, and how long processing takes. It should be a comprehensive refund policy without being overly complex.
Refund policies should be compliant with consumer protection laws, consumer laws, and laws and regulations that may be legally required depending on where you sell. For higher-risk cases, consider hiring a lawyer, but start with a clear, practical policy.
A refund policy generator turns a messy process into a step-by-step questionnaire. Instead of drafting from scratch, you answer a few questions and generate a free refund text you can copy.
SchoolMaker’s refund policy generator is designed for course creators. It helps you create a refund policy and produce a custom policy template as a legal document you can publish as a policy page.
Most refund policies depend on a refund window. Pick a timeframe that matches your course and support capacity. The goal is a clear refund policy customers can understand and follow.
Once you choose a timeframe, use the same language across checkout, receipts, and your policy on your website. Consistency reduces misunderstanding and unnecessary refund requests.
You can offer refunds within a window, or set no refunds (all sales final). Either approach can build trust if it is explicit and well-defined. Many creators prefer a money-back window to win your customers’ trust, while others choose strict rules for certain products or services.
If you offer refunds, describe exactly what counts as an eligible refund request. If you do not offer refunds, state it clearly and repeat it where customers purchase.
A clause should be measurable and specific. Avoid vague wording. If you want to create a clear rule, define what customers must do and what evidence is needed, and keep it simple.
Add exceptions in the “exceptions / notes” field. This is where you cover edge cases and set clear return or refund boundaries for your business model. Keep it well-defined and readable.
Publish the refund policy template as a policy page and link it near checkout. This reduces disputes because customers see the rules before they pay. Mention it in your checkout flow and confirmation email.
SchoolMaker makes this easy: generate a free policy template for your website, then paste it on your site. You can update the policy in minutes when your offer changes.
Refund policies should be separate from privacy policies. Your privacy policies explain data handling; your terms and conditions explain rules of use and your purchase terms. Link them together, but keep each document focused.
Place the refund policy alongside your terms and conditions so customers can find it quickly. This organization helps build trust and makes the policy page easier to navigate.
